Terms and conditions

The services on ikwilverandering.be are offered by:

BV Janine van Hooren (trading under the names "Ik Wil Verandering" and "Leef Vanuit Je Hart")
Nieuwmolenweg 8, 3740 Bilzen-Hoeselt, Belgium
Company and VAT number: BE 1006.471.505
Email: janine@ikwilverandering.be
Telephone: 0471 563 246

Referred to below as "the practice" or "we". The person who books a service is referred to below as "the client" or "you".

These terms apply to every booking and to every use of the services offered via ikwilverandering.be. By placing a booking you declare that you accept these terms. Deviations are valid only where agreed in writing.

The practice offers online guidance sessions based on IEMT (Integral Eye Movement Therapy), comprising: an intake consultation, single sessions, the "Plan uw leven" session, a trajectory of six sessions and follow-up consultations. Sessions last approximately 60 minutes and take place online via the session platform on ikwilverandering.be, unless agreed otherwise.

An intake consultation is required before follow-up sessions or a trajectory can be booked.

Bookings are made via the website. A booking becomes final only after successful online payment through our payment provider (Stripe). After payment you receive a confirmation by email containing your personal session link.

For a trajectory, the six sessions are scheduled in one go via a personal booking link. Session five of the trajectory is always the "Plan uw leven" session.

Appointments can be booked up to 24 hours before they start.

The prices shown are exclusive of VAT. For every service the price including 21% VAT is shown as well. Payment is always made in advance, in euro.

After every payment an invoice is drawn up automatically and delivered by email. For an invoice in a company's name, enter the requested invoicing details (including the VAT number) when booking.

• Rescheduling an appointment is free of charge up to 24 hours before it starts, via the "My appointments" page.
• Cancellation is likewise possible up to 24 hours before the appointment starts. If you cancel in time, the amount paid is refunded in full via the original payment method and you receive a credit note.
• Within 24 hours of the start, rescheduling and cancellation are no longer possible and the full amount remains payable.
• Trajectory sessions can be rescheduled individually but cannot be cancelled individually. The order of the trajectory sessions is retained, and session five always remains "Plan uw leven".
• A full trajectory can be discontinued at any time. Let us know in writing at janine@ikwilverandering.be. The sessions that have already taken place at that point are charged at the rate applicable to the corresponding single service. The remaining balance is refunded via the original payment method, with an accompanying credit note. Sessions scheduled to start within 24 hours, and sessions for which you did not show up, are regarded as having taken place.
• If the practice has to cancel an appointment, you are notified as soon as possible and a new time is agreed in consultation, or the amount is refunded.

For services purchased online, a statutory right of withdrawal of 14 days applies in principle. By booking an appointment that may take place within this period, you expressly request that the service be performed within the withdrawal period. For an appointment that has already taken place in full, the right of withdrawal lapses. For services not yet performed you can exercise the right of withdrawal by cancelling in time as described in article 6, in which case the amount paid is refunded.

For a session to go well, you provide the following yourself: a computer or laptop with a camera and microphone, a stable internet connection, and a quiet, private room. Guidelines are sent to you in advance by email and can be found at ikwilverandering.be/en/preparation.

If a session cannot go ahead, in full or in part, because of a technical problem on the side of the practice or the platform, the session is rescheduled free of charge. In the event of technical problems on your side, for example no working connection, camera, microphone or suitable room, the session counts as having taken place. Where reasonable, the practice will look for a solution together with you.

If you do not show up without cancelling in time, the full amount remains payable.

IEMT guidance is a form of coaching and guidance. It is not a substitute for medical, psychiatric or psychotherapeutic care. The practice does not make medical diagnoses and does not prescribe treatments or medication. In the event of serious psychological complaints, a crisis, or doubt, consult a doctor or the appropriate care services. You remain responsible for the decisions you take on the basis of the guidance. Results may vary from person to person and are not guaranteed.

Everything discussed during sessions is treated confidentially. Sessions are not recorded by the practice, and the client is likewise not permitted to record sessions without express permission.

Personal data are processed in accordance with the applicable privacy legislation (GDPR) and with our privacy statement. For payment and invoicing, data are shared with our processors, including the payment and invoicing provider, in so far as necessary.

The practice performs its services to the best of its ability, as an obligation of means. Except in the event of intent or gross negligence, the liability of the practice is limited to the amount paid for the service concerned. The practice is not liable for indirect damage, for damage arising from incorrect or incomplete information provided by the client, or for temporary unavailability of the website or the session platform due to force majeure or to technical failures beyond its reasonable control.

All content on ikwilverandering.be, including texts, images and the session platform, is protected and may not be reproduced or distributed without prior permission.

If you have a complaint, please let us know first at janine@ikwilverandering.be and we will look for a solution together. As a consumer you can also turn to the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Belgian law applies to these terms. Disputes fall within the jurisdiction of the courts of the judicial district in which the practice is established, without prejudice to mandatory provisions designating another court in favour of the consumer.